Shipping Policy

Shipping & Delivery Policy

Last updated: 16/04/2026

1. Overview

Thank you for shopping with Knife Shop Australia. This Shipping & Delivery Policy explains how and when we will deliver your order, what shipping options and fees are available, and what to do if something goes wrong — so you know exactly what to expect.

2. Shipping Destinations

• We currently ship to addresses within Australia only
• We do not ship to international addresses, P.O. boxes, or freight-forwarders (unless specified at checkout).

3. Order Processing & Dispatch

• Orders are typically processed and dispatched within 1–3 business days after payment is received. 
• During sale periods or public holidays, processing may take slightly longer (we will inform you if there’s a delay).

4. Shipping Methods & Rates

| Shipping Option             | Cost           | Estimated Delivery Time*        |
| --------------------------- | -------------- | ------------------------------- |
| Standard Shipping           | $15.60AUD | 3–7 business days (metro areas) |
| Express Shipping (optional) | $19.60 AUD | 1–3 business days (metro areas) |

• Remote or regional areas may experience additional transit time.
• Shipping fees are calculated per order during checkout (unless free-shipping thresholds apply). 
• From time to time when promotion dictates, If you spend over a specified order value — for example, orders over $200 AUD — you qualify for free standard shipping.

5. Order Confirmation & Tracking

• Once your order is shipped, we will send an email confirmation containing your tracking number and courier details.
• You can use this tracking information to monitor the status of your parcel until delivery.

6. Delivery & Risk

• Ownership and risk of goods pass to you once the parcel is delivered to the shipping address you provided.
• If you request the courier to “Authority to Leave” (leave parcel without signature), you accept the risk of loss or damage post-delivery.

7. Lost, Damaged or Delayed Parcels

If your parcel does not arrive, is delayed, or arrives damaged or incorrect:

• Please contact us at [your support email] within 7 days of expected delivery.
• Include your order number, tracking number, and a description/photos of any damage.
• We will work with the courier to investigate, and — depending on the case — offer a replacement shipment or refund.

8. Shipping Restrictions & Prohibited Items

• Some items may have special shipping restrictions (e.g. fragile items, bulky goods). In such cases, additional shipping charges may apply, or we may contact you to confirm your order before dispatch.
• We do not ship to P.O. boxes, unstaffed addresses, or freight-forwarder addresses (unless explicitly agreed).

9. Changes to Shipping Policy

We may update this Policy from time to time. The “Last updated” date will reflect the most recent revision. We recommend you review this page before placing an order to stay informed of any changes.

10. Contact Us

If you have any questions or concerns regarding shipping, delivery or your order, please contact us at support.