Returns Policy


Returns
Unless you notify INTELLIGINK PTY LTD to the contrary by email, telephone, or facsimile transmission within fourteen (14) days of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by INTELLIGINK PTY LTD, the Products shall be deemed to have been accepted by you.

  • INTELLIGINK PTY LTD will accept product returns and provide you with (at the discretion of INTELLIGINK PTY LTD) a replacement for the Product (subject to availability) an exchange voucher, refund or repair where:
  • The Product delivered is faulty or is not of merchantable quality, or
  • The Product delivered is not fit for its intended purpose, or
  • The Product delivered does not match the description on the Site.
  • If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or is covered under a warranty from the manufacturer, then please contact us on (07) 3352 4550 or email sales@knifeshopaustralia.com.au and we will assist with your request. To enable us to evaluate your return request, please provide us with:
  • the invoice number and date of purchase;
  • a detailed description of the problem or the reason for your request to the return the Product;
  • photograph(s) of product that is damaged during transportation (if it's required we will advise you which email address to send it to);
  • your name and contact details.
  • We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide a more efficient service.